Online System & Sign Up Wizard Questions

How do I change my box size, or add or remove additional boxes?
You can do this online! Changes made by Sunday night will be in effect that week. When changing box size, be sure to remove the previous box, or two will be delivered for you. First Log in to your account. Then click “Change” next to “Subscription” on the right side of the window. From there, you can adjust your box size / quantity.

How can I put a vacation hold on my box?
You can do this online! Changes made by Sunday night will be in effect that week. Be sure to add a couple days before and after your delivery date. Since your account isn’t charged immediately on delivery, this will ensure you aren’t charged for a box you don’t receive. First Log in to your account. Then click “Delivery Hold” and select the dates for which you’d like the vacation hold.

Where are the details of my account?
The details should be on the log in screen. If you have any questions, feel free to email the CSA coordinator at any time: csa@terrafirmafarm.com. Log in

How do I order bulk produce?
There is a link in the online account for the Online Farm Store. Log in

How do I change my email?
You can do this online! First Log in to your account. Click on the tab labeled “Contact info”, and change your email from there.

Will the system tell me when I need to make a payment?
Reminder Emails are sent when your account gets below $50. A notice is also sent if you go onto hold. Making a payment will restart delivery for the following week. We do not hold your box if your payment is processing. If you are ever unsure of your delivery, please ask, as we will not credit for missed boxes. CSA space is limited, so don’t stay inactive too long.

How do I set up automatic payments?
You may choose to have your account automatically paid when the balance falls below $40. First Log in to your account. Select “Manage Payments”, then click on “Automatic Payments”, and select the amount that you’d like added to your account whenever the balance falls below $40.

How do I change pickup sites?
You can also do this online! Changes made by Sunday night will be in effect that week. First Log in to your account. Then, click on “Change” next to “Pick-up Site” on the right side of your window. If you need help, or have questions, just ask!

 

Sign Up Questions

Signing in isn’t working… 
Remember your email has to be in all small case, and passwords are case sensitive. You can request a password reset, if needed.

The wizard won’t let me click on “Go to next step” or “Continue” — the button is there, but it’s greyed back. Why is that?
This only happens in steps where you are required to select something. For example, you must select a share in Step 1 “Choose Share” in order to progress to step 2, “Add Options” (you can always go back and edit your selection later if needed). Other steps requiring action before continuing are Step 3 “Select Pick-up Site” (you must select an Available Location), and Step 6 (you must check the box “I have read and accepted farm policy…”)  Reading the policy letter will forewarn you of things like our winter break, which are GREAT to know about in advance.

Payment security and privacy: is this site secure for processing payments?
In partnership with Farmigo, the farm has taken two precautions to ensure your payments are completely secure. First, we use PayPal to process the payment transactions. PayPal protects your financial information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is not shared with the farm or with Farmigo.

In addition, Farmigo has implemented something called Transport Layer Security (TLS). TLS ensures communication across the Internet prevents eavesdropping, tampering, and message forgery. TLS provides endpoint authentication and communications confidentiality over the Internet using cryptography.

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