FAQ

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Click here if you have questions specifically about the Online Member System

Potential Member Questions

How long do I have to join for?
When can I start?
Can I pick what comes in the box and how much is in it?
But you do have a say in the box contents
What if I try it, but it’s too little/too much for me?
I’m not the greatest cook…
What else do I need to know?

How long do I have to join for?
We offer a two week trial subscription for first time subscribers. After this, you can add to your balance in increments beginning at $50.

When can I start?
You will be able to pickup your first box the very next week! Confirmation details will be emailed when you join.

Can I pick what comes in the box and how much is in it?
We do not offer customized boxes. However, we offer three box sizes that reflect the needs of different household sizes and types. Take our quiz to determine which size fits you best. Each week’s box contents are decided by Pablito, who makes his own meals from the box each week, and have provided CSA subscribers with very well planned box contents for years. According to our long time subscribers, this accounts for our long term success as organic farmers.

Do I have a say in the box contents?
We are fully open to input from our members, which we use to help guide us. If there is an item you want more or less of, just email our CSA Coordinator: csa@terrafirmafarm.com

What if I try it, but it’s too little/too much for me?
You can always switch your box size. Households change, appetites change. You can manage this on your own, or email us to change the size for you.

I’m not the greatest cook…
The secret of cooking is ingredients. The second is reliable, easy recipes. Pablito includes recipes in the newsletter every week that use box contents. The CSA boxes are planned carefully so that you have the staples you need to cook with, as well as gourmet main courses (some recipes do suggest a few ingredients you would need to buy.) The Back to Basics page is a handy online reference, indicating how to cook each individual item so you can invent your own recipe creations.

What else do I need to know?
If you haven’t already, refer to the policy letter to review the basic agreement between CSA member and farmer. There are many things there that are good to know in advance to have the best possible CSA experience!

Thank you for supporting sustainable agriculture!!

New Member Questions

  1. Click here to start the sign-up process.
  2. Once you’ve created an account online, you will receive an email with your membership details (site location, pickup times, box size, date of first pickup).
  3. When your first box is delivered, go to the pickup site, take the box with your name on the label, and cross your name off the sign off sheet.
  4. Return the wax boxes folded down and without the papers to the pickup site the next week. Stack them neatly and please keep your site free of trash.
  5. The newsletter will be emailed to you weekly. It will include any upcoming schedule changes so it’s worth at least a quick perusal. The July 4th holiday, Thanksgiving and year end holidays tend to be the only weeks there may be changes in delivery.
  6. You can set up automatic payments, or emailed reminders will let you know when a payment is due. To make payments, just login and pay online.
  7. Remember to respect the site hours. If you find yourself having difficulty, check our site list for a more convenient site. We do not offer credits for boxes not picked up during the designated site hours.

Current Member Questions

What if I’m going on vacation?
What if I want to pick up at a different site?
What do I owe?
How do I get discounts?
Can I pay online?
Why Do I have a Balance?
What if I already have automatic payments set up through my bank or paypal?
Can I leave a check at the drop off site?
What if my name is not on the list?
I’m running late or I can’t make it tonight- do I still get a box?
What about Pesticides?

What if I’m going on vacation?
Please provide at least seven days notice before a vacation hold. To donate with less then seven days notice, you can call Food Runners directly 415-929-1866. They are all volunteer and need only one hour notice.

What if I want to pick up at a different site?
To switch sites just sign in to your online account, and select “Change” next to “Pickup Site” on the right hand side of your screen.

What do I owe?
You can log into your account online and view your balance, recent payments and weekly charges for delivery, at any time.

How do I get discounts?
A payment of $300 qualifies you for a 3% Discount. $309 will be applied to your balance.
A payment of $850 qualifies you for a 5% Discount. $892 will be applied to your balance.
A payment of $1400 qualifies you for a 7% Discount. $1498 will be applied to your balance.

What if my name is not on the list?
If your name is not on the list we have unfortunately not arranged a box for you. Please log in and see if your account is on hold for lack of funds. Take only the box labeled for you; don’t take someone else’s box. Email our CSA coordinator to troubleshoot any other issues.

I’m running late or I can’t make it tonight- do I still get a box?
We can’t guarantee that you will get a box if you don’t pickup during the site times. You may want to drive by and see if it was left out. In consideration for the many families with sleeping children who host our sites, please don’t go late at night, check for your box in the mornings. If your site host has expressed preferences on late pickups, follow that, but please don’t forget the farm is no longer involved after the pickup time is over. We don’t encourage or coordinate after hours pickups.

What about Pesticides?

1) Terra Firma follows the National Organic Standards law as enforced by the National Organic Program. We are certified organic by CCOF, which only allows us to use pesticides and fertilizers approved by the Organic Materials Review Institute (OMRI). For a full list of materials allowed, go to: https://www.omri.org/omri-lists

2) There currently exist a very small number of organically approved pesticides. Very few are “toxic” in the true sense of the word. Smothering agents, usually natural oils or soaps are one class. Sulfur and copper-based fungicides are used to treat foliar and fruit diseases. Biological materials use bacteria or fungi to target specific pests or diseases. Bt, the naturally occurring caterpillar toxin, is the most common of these but new ones are being discovered and marketed every year. Biological materials biodegrade rapidly in the farm environment and thus present little or no risk to anything other than the target pest.

3) Synthetic materials are prohibited for use, but just because a chemical is naturally occurring doesn’t mean it is allowed in organic farming. Several effective, non-synthetic pesticides are highly toxic to birds, fish, or wildlife and have been banned or restricted by the NOP. These include rotenone, an insecticide, and copper sulfate, a fungicide.

4) We practice Integrated Pest Management (IPM) on our farm, meaning we only use pesticides when the threat of economic damage to our crops exists. That said, we have used, and continue to use, the majority of the pesticides listed by OMRI whenever necessary.

5) We advise our CSA subscribers any time we feel that their boxes contains an item that may have pesticide residue on it. In particular, the presence of natural sulfur dust on grapes may cause an allergic reaction in some people, generally limited to sneezing and stuffy nose.

6) Organic farming is about much more than simply “not using pesticides”. Terra Firma in particular follows an array of ecological farming practices that help minimize the impact of food production on the environment.

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