Online System & Sign Up Wizard Questions

How do I change my box size, or add or remove additional boxes?
You can do this online! Changes made by Sunday night will be in effect that week. When changing box size, be sure to remove the previous box, or two will be delivered for you. Log in

How can I put a vacation hold on my box?
You can do this online! Changes made by Sunday night will be in effect that week. Be sure to add a couple days before and after your delivery date. Since your account isn’t charged immediately on delivery, this will insure you aren’t charged for a box you don’t receive. Log in

Where are the details of my account?
The details should be on the log in screen. If you have any questions, feel free to email the office at any time. Log in

How do I order bulk produce?
There is a link in the online account for the Online Farmstand. Log in

How do I change my email?
You can do this online! Log in

Will the system tell me when I need to make a payment?
Reminder Emails are sent when your account gets below $50.   A notice is also sent if you go onto hold, and making a payment will restart delivery for the following week. We do not hold your box if you have a payment processing. If you are ever unsure of your delivery, please ask, as we will not credit for missed boxes. CSA space is limited, so don’t stay inactive too long.

How do I set up automatic payments?
You may choose to have your account automatically paid when the balance falls below $50. Log in

How do I change pickup sites?
You can also do this online! Changes made by Sunday night will be in effect that week. If you need help, or have questions, just ask! Log in

 

Sign Up Wizard Questions

Sign in?? Why do I have to sign in? I never had to do that before.
Yes, this is new. With our new Farmigo system, you have an online account. You can log in and change your contact information, but for your sign in login email change just e-mail our CSA coordinator.

Signing in isnt’ working… 
Remember your email has to be in all small case, and passwords are case sensitive. You can request a password reset, if needed.

Do I need to cancel automatic payments I’ve already set up with paypal?
To take advantage of the new discount system, and to be sure you are paid for your next box, you need to be aware of your csa balance.  We are charging by the box, and discounts for quarterly rates will no longer apply.

  1. Log in to your PayPal account.
  2. Click Profile at the top of the page.
  3. Under Financial Information, click Recurring Payments, Pay List, or Preapprovals List to find your payment.
  4. Select the payment, and then click Cancel.

Why do I have a balance?
Having a balance is now a good thing!  This is money you have prepaid that will cover your boxes, which are deducted each week on the delivery day. You are now able to see your payments and the delivery charges on your account.

How do I make the ‘View Details’ window go away so I can get back to the sign-up screen?
Just click on the X in a circle in the upper right-hand corner of the details window.

The wizard won’t let me click on “Go to next step” or “Continue” — the button is there, but it’s greyed back. Why is that?
This only happens in steps where you are required to select something. For example, you must select a share in Step 1 “Choose Share” in order to progress to step 2, “Add Options” (you can always go back and edit your selection later if needed). Other steps requiring action before continuing are Step 3 “Select Pick-up Site” (you must select an Available Location), and Step 6 (you must check the box “I have read and accepted farm policy…”)  Reading the policy letter will forewarn you of things like our winter break, which are GREAT to know about in advance.

How does the map part of “Choose your pick-up site” work?
The map pinpoints each of our pick-up sites (to the nearest intersection, anyway; we don’t map to exact addresses in order to protect the privacy of our site hosts). It is a standard Google map; you can enter a zip code to find pick-up sites in that area, then zoom in if you like. Click on any ‘pin’ on the map and it will name the site, give you a description of its location… and even allow you to select it as your location, if you like.

The pick-up site I want is not on the available locations list. What do I do?
You will need to choose a site from the “Available Locations” list. However, please also choose the site you really want from the “Wait List Locations” list. This lets us know that there is additional interest for picking up in that area, and we can then look into opening a second site in the vicinity.

Payment security and privacy: is this site secure for processing payments?
In partnership with Farmigo, the farm has taken two precautions to ensure your payments are completely secure. First, we use PayPal to process the payment transactions. PayPal protects your financial information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is not shared with the farm or with Farmigo.

In addition, Farmigo has implemented something called Transport Layer Security (TLS). TLS ensures communication across the Internet prevents eavesdropping, tampering, and message forgery. TLS provides endpoint authentication and communications confidentiality over the Internet using cryptography.

How can I log out?
Clicking the x and closing the window will log you out. We hope to have a Log Out button soon.

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